Refund policy

Refund Policy

Last updated: July 2026

At Dialed Outdoors, we stand behind everything we make. If your order doesn't meet your expectations, we're here to help.

Return Window

You have 30 days from the delivery date to request a return.

Condition Requirements

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition you received it

• In its original packaging with all tags attached

• Accompanied by proof of purchase (order confirmation email or order number)

Items showing signs of wear, alteration, or damage that isn't a manufacturing defect are not eligible for return.

How to Initiate a Return

Email us at hello@dialedoutdoors.com with:

• Your order number

• The item(s) you'd like to return

• A short note on why (helps us make better gear)

We'll respond within 1-2 business days with return instructions and a return address.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service — we can't guarantee that we'll receive your returned item if it's lost in transit.

If the return is due to a manufacturing defect or an error on our part (wrong item shipped, damaged in transit), we'll cover return shipping.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days. Depending on your card issuer or bank, it may take an additional 3-5 business days for the refund to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We don't currently process direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order. This lets us get the new item out to you faster.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or if we shipped the wrong item, contact us within 7 days of delivery at hello@dialedoutdoors.com. Include photos of the issue and your order number. We'll make it right — replacement, refund, or store credit at your preference.

Founder's Series Items

All Founder's Series products (Expedition Cap 001, Explorer Cap 002, and future Founder's Series releases) are covered by the same 30-day return policy. We believe you should be able to try our gear with confidence.

Sale Items

At this time, all items are sold at full price. Any future sale items or promotional pricing may have modified return terms, which will be noted on the product page.

Late or Missing Refunds

If you haven't received your refund after 15 business days from our approval email:

• Check with your bank or card issuer — refund posting times vary

• Contact us at hello@dialedoutdoors.com and we'll investigate immediately

Questions

Email hello@dialedoutdoors.com — we typically respond within 1 business day.

Dialed Outdoors LLC

2520 E McGraw Street, Seattle, WA 98112