Shipping policy

Shipping Policy

Last updated: July 2026

Where We Ship

We currently ship to the United States and Canada. Additional countries will be added as our lineup grows — join our newsletter at dialedoutdoors.com to be notified when we open new regions.

Processing Time

Orders are processed and shipped within 1-2 business days (Monday through Friday, excluding U.S. federal holidays). You'll receive a shipping confirmation email with tracking information as soon as your order leaves us.

During launches, restocks, and holiday periods, processing may take up to 3 business days. If your order will be delayed, we'll email you.

Shipping Options and Rates — United States

• Standard Shipping (USPS Ground Advantage or First Class): $6.00 flat rate — 3-5 business days after processing

• Free Standard Shipping on U.S. orders over $75

Shipping Options and Rates — Canada

• Standard International Shipping (USPS International or Canada Post via our carrier partner): $18.00 flat rate — 7-14 business days after processing

• Free Standard Shipping on Canadian orders over $150

Duties, Taxes, and Customs (Canada)

Canadian customers are responsible for any applicable duties, taxes, and customs fees assessed by the Canada Border Services Agency at the time of delivery. These charges are not included in the item price or shipping cost at checkout and are the responsibility of the recipient.

Rates vary by province and by product classification. As of publication, most apparel is subject to a small duty rate under USMCA (United States–Mexico–Canada Agreement), plus GST/HST depending on your province.

If a package is refused at customs or returned to us for unpaid duties, we'll refund the item cost minus the original shipping fees and any return shipping we incur.

Tracking

You'll receive tracking information via email as soon as your package ships. If you haven't received tracking within 3 business days of placing your order, check your spam folder or contact us at hello@dialedoutdoors.com.

Delivery Delays

Once your order is with the carrier, delivery timing is out of our control. Weather, high shipping volume, and other factors can occasionally cause delays. If your U.S. package hasn't arrived within 10 business days of shipment (or 21 business days for Canadian orders), please contact us and we'll investigate.

Lost or Stolen Packages

If tracking shows your package as delivered but you can't locate it:

• Check with neighbors, mail room, or other household members

• Wait 24 hours — packages are occasionally scanned before actual delivery

• Contact the carrier directly (USPS Missing Mail search is often effective)

• If still missing after 5 business days, contact us at hello@dialedoutdoors.com

For packages confirmed lost or stolen after carrier investigation, we'll work with you on a replacement or refund at our discretion. We recommend requiring signature confirmation for orders over $100 — you can request this by emailing us before your order ships.

Incorrect Shipping Address

Please double-check your shipping address before completing checkout. If you notice an error, contact us at hello@dialedoutdoors.com within 1 hour of placing the order and we'll do our best to update it before it ships.

Once a package has shipped, we can't reroute it. If a package is returned to us due to an incorrect address, we'll contact you to arrange re-shipment (additional shipping fees apply).

Questions

Email hello@dialedoutdoors.com for anything shipping-related. We typically respond within 1 business day.

Dialed Outdoors LLC

2520 E McGraw Street, Seattle, WA 98112